Received a used, oily unit instead of NEW—Amazon refused to make it right!
I am beyond disappointed with Amazon. I ordered a brand-new ASUS ROG Tessen to give as a gift, but what arrived was a used, dirty, and oily unit. The box had no factory seals, the manuals inside were crumpled and shoved in haphazardly, and the silicone parts were covered in dust. Most disgusting of all, the controller itself had oily fingerprints and residue all over it. This was clearly a returned item that Amazon's quality control completely ignored and resold as "New." To make matters worse, I am currently in another country. Returning this would cost me nearly half the price of the item in international shipping fees—money I shouldn't have to spend because of their mistake. When I contacted support for a partial refund to compensate for this "used" state, they flat-out refused. I have been a loyal customer and have even bought this exact model before without issues, but this experience has been a total scam. If Amazon thinks it's okay to charge full price for someone else's used "trash" and then refuse to help, they have lost me as a customer forever. Stay away—Amazon is no longer reliable for high-end electronics.
I've been buying from amzn for over 20 years. I've bought expensive tv's and other electronics many times and never did a "post Super Bowl" type return. But I'm going to start buying a lot more from WMT and Home Depot because amzn automatically banned me from ordering because I've been having huge problems with deliveries at my second home in Austin. I bitterly complained to amzn when a driver just left a $208 order on the sidewalk outside my complex's locked gate, for porch pirates to steal. After I kept complaining about lousy deliveries and I sought a price adjustment on a less than desirable purchased used item, amzn banned me. I used Chatgpt to develop a strategy to "lie low" for three weeks, saying nothing. Then amzn allowed me to order again. But learning that amzn blames the customer, no matter what, and refuses to take responsibility for their own failings really turned me against them. Now, I can't complain about ANYTHING, even when I'm 100% in the right, because the amzn algorithms score points against me. So I recommend that long term amzn users begin to diversify to other sellers because the slight"bad luck" streak, even for a 20 year plus, good customer, means nothing to the amzn algorithm. Plus, I've learned from Gemini and Chat both, that amzn initiated newer, brutal standards to ban 10% or more of its customer base, saying they're crooks, when they're not. Probably worth considering that Prime may not be a good deal because amzn doesn't evaluate you based overwhelmingly on their entire 5-20 year experience with you. The big focus recently implemented is: "is this customer making money for us in last 30 days, is he sapping up too much customer service time with his complaints, justified or not, etc.? Since anyone can have a usual sequence of events like I had and get suddenly banned, Walmart, Home Depot and other sources make more sense that paying a high Prime fee. Like Gemini and ChatGPT both told me, most people will blow off comments like mine, UNTIL the day comes when the amzn AI program lowers the boom on them. So consider my review as sort of an initial warning to be very careful in dealing with amzn. It is not the amzn of 10-20 years ago, with the customer is always right attitude. Now it's " prove to us every 30 day period you're not any trouble for us." #AmazonToWalmart #PrimeExit #20YearCustomer
Amazon's Customer Experience Isn't Collapsing — It's Being Dismantled
Amazon's decline isn't a glitch in the system; it's the system working exactly as designed. The company has chosen to replace genuine customer support with a maze of automation, outsourced scripts, and dead‑end contact loops that make speaking to a capable human feel like an act of trespassing. What used to be a service‑driven company has transformed into a fortress of bots and barriers, engineered to keep customers at arm's length. Even the executive escalation channels that once offered a last resort — the widely known jeff@am… and primary@am… addresses — now bounce back with automated rejection notices. The message is blunt: Amazon no longer wants to hear from the people who keep it in business. The company has built a structure where accountability isn't just missing; it's been intentionally designed out of the equation. For years, Amazon has coasted on the illusion of convenience, banking on the assumption that customers would trade scrutiny for speed. Fast shipping became the shiny distraction masking a slow, deliberate erosion of service quality, transparency, and basic respect. But convenience has limits, and it cannot indefinitely compensate for a company that treats customer concerns as an inconvenience. The widening gap between Amazon's marketing promises and its lived reality is becoming impossible to ignore. If the company continues to prioritize cost‑cutting over competence, automation over accessibility, and opacity over accountability, its decline won't be a matter of speculation — it will be the predictable outcome of its own choices. Amazon isn't merely falling short of its former standards. It is actively dismantling them. And consumers should ask themselves whether the convenience they're clinging to is worth the experience of being treated as disposable.
Amazon has me so upset I can barely write this. After three days of trying to put together an order to get free shipping, it finally looked ok, then I went to the checkout and they are demanding $13 to ship my coffee! The coffee didn't qualify for free shipping. CRAZY! I had to get the order up to $59 to get free shipping and it STILL didn't work! Amazon is just one big SCAM. And they try to trick you into joining Prime at the checkout. So SICK of their scammy dishonest BS. I'm going to just go to the store from now on. I can't deal with this stupid crap anymore.
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